Reads and refunds
Last updated November 11, 2026
How reads work, when they expire, and how to get your money back.
1. What a read is
One read turns one video into one playbook. Each new account gets one free read. More reads come in packs, at the prices shown on the reads page and at checkout.
2. When a video cannot be read
If the cat cannot read a video (it is private, has no speech, is too short to hold a method, is too long, or something fails on our side), the read comes back to you automatically. You see this on the screen as it happens. Each playbook also comes with one free redo.
3. Expiry
Reads last 365 days from the day you got them. When you use a read, the one that expires soonest is used first. Expired reads cannot be used or refunded.
4. What reads are not
Reads have no cash value, cannot be exchanged for money except by the refund below, and cannot be transferred to another account.
5. Refunds
You can get a full refund within 14 days of buying a pack, as long as you have not used any read from that pack. Write to us from your account's email with the order date; we refund it and remove those reads.
For card payments, Polar, as the seller, may also refund under its own terms. For crypto payments, the refund goes back in the same coin to the address that paid, less the network fee.
This does not take away any right to a refund the law of your country gives you.