Support
Write to us
Write to hello@catandpaste.app. A person answers within 2 working days, in English, Spanish or Italian.
write to hello@catandpaste.appQuick answers
A read failed, or the playbook is wrong
When the cat cannot read a video, the read comes back to you by itself. When a playbook misses the point, each playbook has one free redo on its page.
your playbooksPayments and refunds
Cards are paid through Polar, our reseller, and crypto through NOWPayments. Reads last 365 days.
reads and refundsConnecting or disconnecting an assistant
The connector works with Claude, ChatGPT, Perplexity and Grok. The connect page has the steps for each, and how to disconnect.
connect your AIDeleting your account and your data
You can delete your account yourself from Account inside the app. What is deleted, and what the law makes us keep:
delete your dataYou made a video and want its playbooks removed
Creators can ask us to remove playbooks made from their videos. How to ask, and what we need:
copyright and removalReporting a security problem
Write to the same address with the subject “security”. We look at these first.
report a security problem